Returns

We are happy to offer an exchange on all full priced items within 14 days of dispatch (due to our warehouse closure, we will extend this date to 8.1.24) if they are in a new and saleable condition excluding bags, hats, tanks and work out bras.

All items returned must be; unused, unaltered, unwashed and with all original tags attached and packaging included. Please ensure all items are fluff and hair free. Rose Road reserves the right to refuse a return or refund if these requirements are not met, except as required by Consumer Guarantee Act 1993.

We are unable to exchange item(s) for those that are a higher price. We will require you to place a new order and will refund the original price (excluding shipping costs if applicable).

Where the item(s) you want to exchange are of a lower price point than the original order, we will refund the difference.

All exchanges are based on availability at the time we process your return.

Please note we allow one exchange per order number, if you require an exchange on your exchange we will refund you. 

Gift with purchase

You can return any items in your order for exchange as per our returns policy, however, if you choose to return your items for a refund you must return the gift with purchase.

If you choose not to return the gift with purchase we will deduct the value of the gift from your order value.

Sale Items and Bundle 

All Sale purchases and items purchased on Bundle are deemed final and will not be accepted for return or exchange. All discounts cannot be applied retrospectively. 

International Orders

You can return your full priced item(s) for a refund of the purchased price (excluding postage). We are unable to provide an exchange or replacements on international orders. The cost incurred for the return shipping of the item(s) to Rose Road is the responsibility of the customer unless the item is faulty or incorrect. Please contact us at customercare@roseroad.co.nz for international returns.

Returns Process

New Zealand orders

If you would like to exchange your purchase please use the 'I want to return my order' button above. You require your email address and order number to complete an automated return.

International orders

The cost incurred for the return shipping of the item(s) to Rose Road is the responsibility of the customer unless the item is faulty or incorrect. Please contact us at customercare@roseroad.co.nz for international returns.

Cancelling or Changes to Orders

Please make sure your order is correct. We are unable to cancel or make any changes to your order once it is confirmed.

In the unlikely event we accept order cancellation from the customer before the order is dispatched we will deduct a handling cost of 5% from your order value. 

Faulty Items

In the unlikely event you receive a faulty item, please contact us within 7 days at customercare@roseroad.co.nz with the nature of the fault. Please include all details including order number, name and photographs.

If you have a fault that is caused by wear and tear please contact us at customercare@roseroad.co.nz Please include all details including order number, name and photographs.

All faulty items or wear and tear returns must be purchased online at www.roseroad.co.nz within the last 30 days.

Shipping charges (if applicable) are not refunded unless the original item was incorrect or faulty.